In-Store & Online
Frequently Asked Questions
ORDERING
Orders that are placed before noon MST on weekdays usually ship
the same day.
Delays occasionally happen, so please allow up to 48 hours for
your order to ship. Orders placed after noon MST on Friday will
not ship until Monday afternoon.
Please give us a call during our customer support hours.
We can be reached at
1-800-336-8314. Outside of
customer support hours, please forward your confirmation email
along with a description of the issue to
info@jaxgoods.com and we
will make every effort to accommodate your request.
We will contact you as soon as possible to inform you if a
product you have ordered is out of stock.
In this circumstance your order unfortunately has to be partially
or fully canceled with the respective refund processed within 48
hours. We apologize for the inconvenience this may cause.
To conserve resources we do not include a paper invoice in
shipments.
You will receive an order confirmation email with a digital
invoice. If you require a PDF receipt, please forward your
confirmation email to info@jaxgoods.com requesting a digital
invoice.
No, the website does not indicate every product JAX
carries.
While we are constantly adding new products to our website, please
visit one of our store locations for the best selection.
This website does not list every product JAX carries.
We encourage you to request a product to be published to our
website. To do this, please fill out our
Item Request Form.
Your order confirmation is emailed, please check your spam,
junk or all-mail boxes.
Sometimes our emails are filtered out of your main inbox and put
into other folders. If you did not get to the “Thank you for your
Order” page with your order number on it chances are the order was
never placed. Please call
1-800-336-8314 or email
info@jaxgoods.com to verify. If
your order was placed, we can resend your email confirmation.
To return or exchange, please email
info@jaxgoods.com, include your 5-digit order number and list the products youd
like to return or exchange. Someone from our customer service team
will reply to you with the shipping label format to send back the
product(s). Please visit our
Return Policy
page for more details.
PAYMENT
Credit, debit, PayPal, and Venmo.
We accept payment with US credit cards: Visa, MasterCard, American
Express or Discover cards, as well as US PayPal accounts. Currently gift cards cannot be used on JAXGoods.com, we apologize for the inconvenience.
Our credit card processing system is safe and secure.
We utilize industry leading DSS PCI compliant card processing -
the standard set by banks across the nation - to ensure your
credit card information is private. For your safety, JAX does not
retain your credit card number.
There are a few potential reasons your card was declined:
- A typo on the cardholder's name/card number/expiration date/CVV code
- Billing address does not match your banks records
- Insufficient funds
Join JAX Rewards and subscribe to our newsletter
for special coupons, sales, and events updates in our stores and
on our website.
We are required to collect sales tax on orders shipping to
addresses in Colorado, Wyoming or Iowa.
Currently gift cards cannot be used on JAXGoods.com, we apologize for the inconvenience.
For credit or debit purchases, please allow 2-5 business days
for refund transactions to clear.
When a refund is processed you will receive an email confirmation
and a transaction ID number. You can reach out to your bank with
this ID to check on a pending refund. PayPal refunds will be
received immediately, but if linked to a credit card can show as
pending on a similar time frame. For any question relating to your
refund please
contact us.
SHIPPING
Due to sales tax rules in the state of Colorado and Wyoming,
effective June 1, 2019, purchases made online can only be
shipped to addresses within JAX's current tax jurisdictions in
Cheyenne, Fort Collins, Loveland, Lafayette, and
Broomfield.
Customers in the state of Colorado or Wyoming who
do not have shipping addresses within the listed zip codes may
still opt for in-store pickup at any JAX store location when
making a purchase on the JAX website.
No. We are currently unable to comply with the
necessary documentation and therefore cannot ship to California.
For more information go to
P65Warnings.ca.gov.
Your order may have shipped from multiple locations.
Please check your confirmation email to view each item and
corresponding tracking number. You will not be charged any
additional shipping costs, but your packages may arrive at
different times. If one or more products in your order are found
to be out of stock, this may also explain not receiving your full
order. If this is the case you will be contacted by a customer
service representative concerning full or partial cancelation.
Currently we do not offer any free shipping promotions.
Most orders will arrive within 2-5 business days,
depending on where you live and where your order is shipped from.
If you need to receive your items sooner, you can select of FedEx
2-Day or Overnight shipping options at checkout. Orders sent to a
PO Box will ship via FedEx SmartPost, thus increasing transit time
as FedEx hands-off the shipment to USPS to complete delivery. We
do not have the ability to send express packages (FedEx 2 Day or
Fedex Overnight) to PO Box addresses.
Your order will ship through FedEx. Expedited
shipping is also available and will ship via FedEx Express. If
you'd like to ship to a PO Box, FedEx SmartPost will be utilized.
Your order will ship from one or multiple of our store
locations in Colorado, Wyoming or Iowa.
As part of our conservation efforts, sometimes we ship using
recycled packaging.
If you feel the packaging does not meet your standards, please
take a photo of the shipment and send it to
info@jaxgoods.com.
No, we do not ship internationally.
No, we do not ship to freight forwarders.
Yes. Please call Customer Support at
1-800-336-8314 so we can
accommodate your request.
STORE PICKUP & MISC.
Yes. If you select store pickup please allow up
to 4 days to receive an email notification stating your order is
ready for pickup. If one or more of your purchased products are
not currently available at your desired pickup location, a
transfer will be arranged from another JAX store. If all the
products in your order already exist at your desired pickup
location you can expect an email notification stating your order
is ready for pickup within 24 hours. If you need your products
faster please
call or visit our store.
Unfortunately, we are unable to transfer items from our Ames
store location to our stores in Colorado and Wyoming. As such, these items will need to be shipped to you. If you do
not live in an area that we can ship to but would be able to pick
the item up at a JAX store, you may enter the address of the store
that is most convenient as your shipping address. In this case,
you will be refunded a portion of your shipping costs as it is
cheaper to ship to a business than a private residence.
Yes! JAX offers all military veterans and active
military 5% off their in-store purchases with a valid ID. JAX also
offers all active first responders 5% off their in-store purchases
with a valid ID. Offer not valid on gift cards, firearms,
licenses, fuel, or services. Unfortunately we cannot currently offer this discount for online purchases.
Yes! We love to send stickers to our customers!
Please send us an email at
info@jaxgoods.com with your
name, address, and a list of your favorite outdoor activites
(chances are we have a sticker that relates!).
Please reach out to a Customer Support Representative with any
questions, comments or concerns.
We are available by phone Monday - Friday from 9 AM - 5 PM MST at
1-800-336-8314 or by email:
info@jaxgoods.com. (Please note
Customer Support is closed on New Year’s Day, Memorial Day, 4th of
July, Labor Day, Thanksgiving Day, and Christmas Day).