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Family & Employee Owned | Est. 1955 | Store Hours & Contact Info
Family & Employee Owned | Est. 1955 | Customer Service 1-800-336-8314

In-Store & Online

Frequently Asked Questions

ORDERING

Orders that are placed before noon MST on weekdays usually ship the same day. Delays occasionally happen, so please allow up to 48 hours for your order to ship. Orders placed after noon MST on Friday will not ship until Monday afternoon.

Please give us a call during our customer support hours. We can be reached at 1-800-336-8314. Outside of customer support hours, please forward your confirmation email along with a description of the issue to info@jaxgoods.com and we will make every effort to accommodate your request.

We will contact you as soon as possible to inform you if a product you have ordered is out of stock. In this circumstance your order unfortunately has to be partially or fully canceled with the respective refund processed within 48 hours. We apologize for the inconvenience this may cause.

To conserve resources we do not include a paper invoice in shipments. You will receive an order confirmation email with a digital invoice. If you require a PDF receipt, please forward your confirmation email to info@jaxgoods.com requesting a digital invoice.

No, the website does not indicate every product JAX carries. While we are constantly adding new products to our website, please visit one of our store locations for the best selection.

This website does not list every product JAX carries. We encourage you to request a product to be published to our website. To do this, please fill out our Item Request Form.

Your order confirmation is emailed, please check your spam, junk or all-mail boxes. Sometimes our emails are filtered out of your main inbox and put into other folders. If you did not get to the “Thank you for your Order” page with your order number on it chances are the order was never placed. Please call 1-800-336-8314 or email info@jaxgoods.com to verify. If your order was placed, we can resend your email confirmation.

To return or exchange, please email info@jaxgoods.com, include your 5-digit order number and list the products youd like to return or exchange. Someone from our customer service team will reply to you with the shipping label format to send back the product(s). Please visit our Return Policy page for more details.

PAYMENT

Credit, debit, PayPal, and Venmo. We accept payment with US credit cards: Visa, MasterCard, American Express or Discover cards, as well as US PayPal accounts. Currently gift cards cannot be used on JAXGoods.com, we apologize for the inconvenience.

Our credit card processing system is safe and secure. We utilize industry leading DSS PCI compliant card processing - the standard set by banks across the nation - to ensure your credit card information is private. For your safety, JAX does not retain your credit card number.

There are a few potential reasons your card was declined:
  • A typo on the cardholder's name/card number/expiration date/CVV code
  • Billing address does not match your banks records
  • Insufficient funds

Join JAX Rewards and subscribe to our newsletter for special coupons, sales, and events updates in our stores and on our website.

We are required to collect sales tax on orders shipping to addresses in Colorado, Wyoming or Iowa.

Currently gift cards cannot be used on JAXGoods.com, we apologize for the inconvenience.

For credit or debit purchases, please allow 2-5 business days for refund transactions to clear. When a refund is processed you will receive an email confirmation and a transaction ID number. You can reach out to your bank with this ID to check on a pending refund. PayPal refunds will be received immediately, but if linked to a credit card can show as pending on a similar time frame. For any question relating to your refund please contact us.

SHIPPING

Due to sales tax rules in the state of Colorado and Wyoming, effective June 1, 2019, purchases made online can only be shipped to addresses within JAX's current tax jurisdictions in Cheyenne, Fort Collins, Loveland, Lafayette, and Broomfield. Customers in the state of Colorado or Wyoming who do not have shipping addresses within the listed zip codes may still opt for in-store pickup at any JAX store location when making a purchase on the JAX website.

No. We are currently unable to comply with the necessary documentation and therefore cannot ship to California. For more information go to P65Warnings.ca.gov.

Your order may have shipped from multiple locations. Please check your confirmation email to view each item and corresponding tracking number. You will not be charged any additional shipping costs, but your packages may arrive at different times. If one or more products in your order are found to be out of stock, this may also explain not receiving your full order. If this is the case you will be contacted by a customer service representative concerning full or partial cancelation.

Currently we do not offer any free shipping promotions.

Most orders will arrive within 2-5 business days, depending on where you live and where your order is shipped from. If you need to receive your items sooner, you can select of FedEx 2-Day or Overnight shipping options at checkout. Orders sent to a PO Box will ship via FedEx SmartPost, thus increasing transit time as FedEx hands-off the shipment to USPS to complete delivery. We do not have the ability to send express packages (FedEx 2 Day or Fedex Overnight) to PO Box addresses.

Your order will ship through FedEx. Expedited shipping is also available and will ship via FedEx Express. If you'd like to ship to a PO Box, FedEx SmartPost will be utilized.

Your order will ship from one or multiple of our store locations in Colorado, Wyoming or Iowa.

As part of our conservation efforts, sometimes we ship using recycled packaging. If you feel the packaging does not meet your standards, please take a photo of the shipment and send it to info@jaxgoods.com.

No, we do not ship internationally.

No, we do not ship to freight forwarders.

Yes. Please call Customer Support at 1-800-336-8314 so we can accommodate your request.

STORE PICKUP & MISC.

Yes. If you select store pickup please allow up to 4 days to receive an email notification stating your order is ready for pickup. If one or more of your purchased products are not currently available at your desired pickup location, a transfer will be arranged from another JAX store. If all the products in your order already exist at your desired pickup location you can expect an email notification stating your order is ready for pickup within 24 hours. If you need your products faster please call or visit our store.

Unfortunately, we are unable to transfer items from our Ames store location to our stores in Colorado and Wyoming. As such, these items will need to be shipped to you. If you do not live in an area that we can ship to but would be able to pick the item up at a JAX store, you may enter the address of the store that is most convenient as your shipping address. In this case, you will be refunded a portion of your shipping costs as it is cheaper to ship to a business than a private residence.

Yes! JAX offers all military veterans and active military 5% off their in-store purchases with a valid ID. JAX also offers all active first responders 5% off their in-store purchases with a valid ID. Offer not valid on gift cards, firearms, licenses, fuel, or services. Unfortunately we cannot currently offer this discount for online purchases.

Yes! We love to send stickers to our customers! Please send us an email at info@jaxgoods.com with your name, address, and a list of your favorite outdoor activites (chances are we have a sticker that relates!).

Please reach out to a Customer Support Representative with any questions, comments or concerns. We are available by phone Monday - Friday from 9 AM - 5 PM MST at 1-800-336-8314 or by email: info@jaxgoods.com. (Please note Customer Support is closed on New Year’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving Day, and Christmas Day).

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